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Thank you for your interest in the on-line booking facilities of SNCB.
We are sorry to read that your on-line payment attempts failed.
On-line payments on our site with Visa or MasterCard are only possible with
credit cards certified '3D-Secure' by Bank Card Company.
These cards are either:
- Visa cards issued by Western European banks
- Mastercards issued by European banks
- Visa or Mastercards issued in any other country, provided the issuing bank
requires an additional identification of the card holder.
More and more banks worldwide now require entering a digital signature code by
the customer for any payment on a 3D-Secured website. The use of such a card
makes on-line booking on our site possible for credit cards from your country
too.
As it is a general tendency for banks worldwide to switch to 3D-secured credit
cards, we can imagine that your bank will follow the trend very soon.
In the mean time, you can also try using an American Express card (input of the
invoicing address compulsory) or book your tickets over the phone, dialling +32
70 79 79 79 (0,30 euros/min).
We are very sorry for the inconveniences that this implies for you, though we
are sure that this temporary obstacle is the most efficient way to fully
guarantee safe payments on the web.
We thank you for your understanding and will be glad to provide any additional
information about our site.
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